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Incident Coordinator
Ref No.: 20-02156
Category: Experienced Professional
Location: Kansas City, Missouri
Position Type:Contract
Start Date / End Date: 04/13/2020 to 03/31/2022

Genesis10 is actively seeking an Incident Management Coordinator for a long-term contract opportunity in Kansas City, MO for our client within the Railroad Industry  (This is a w2 contract onsite position in Kansas City and no third parties will be considered.)
 
Responsibilities:

  • This position will be responsible for incident troubleshooting and incident management support desk. This will include analysis, troubleshooting and resolution of incidents effecting client
  • Monitors Control  and Energy Management, incident activity to ensure all tickets are being worked and resolved within the correct ticket urgency, with proper team assignment, and thorough updates completed for all relevant incident data within the corresponding ticket. Creates the ticket and troubleshoots, reaching out to signal, dispatch, telecommunications or other groups as necessary;
  • Portrays a Command and Control presence while managing critical incidents with ability to maintain composure in a fast paced, high volume and pressure environment and exhibit exemplary customer service skills when working across diverse organizations
  • Monitors systems and assets for faults
  • Requires the ability to work on a rotating shift basis, and 24/7 availability is required to include weekends and holidays. 
Requirements: 
  • Bachelor's degree in Computer Science, Information System, Engineering, Operations or similar technical discipline.
  • Two (2) years railroad experience, or relevant technology related experience, or one year of PTC incident management experience or equivalent combination of education and experience.
  • ITIL Certification or equivalent is preferred.
  • US citizenship or Greencard is required
  • Sponsorship is currently unavailable for this opportunity. 
  • No Third parties corp. to corp. (C2C candidates or firms will be considered)
  • This position does require that you will be willing to work on a w2 hourly basis via Gensisis10. 

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:
Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com “Genesis10 is an Equal Opportunity Employer, M/F/D/V”