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Technical Specialist
Ref No.: 20-02121
Category: Experienced Professional
Location: Minneapolis, Minnesota
Position Type:Direct Placement
Start Date: 05/19/2020

Genesis10 is actively seeking Technical support Analyst for a direct – fulltime  opportunity.  Our client is located in both Kansas City, MO and in Minneapolis, MN these positions would be within the financial services industry. 

  • Provides tier-two technical and testing support for Client customers across all electronic access platforms.
  • Promptly identifies, troubleshoots, and resolves intermediate to complex end-user computer software, hardware, and networking issues.
Responsibilities :
  • Provides tier-two technical support to customer service representatives in Client Bank's Customer Contact Center (CCC) and tier-one support for Client Bank's largest customers.
  • Technical support includes network connectivity and/or other issues related to browser configuration, software, firewalls,middleware installation and configuration (primarily Connect: Direct and MQ), VPN/router installation and configuration, etc.
  • Researches complex customer inquiries using a variety of tools and resources.
  • Participates in and supports moderately complex System-level projects, such as implementation/upgrades of end-user hardware and software.
  • Utilizes on-site lab to emulate customer environment for product troubleshooting purposes.
  • Utilizes on-site lab to test new products and service offerings, including cloud based services.
  • Provides testing support to Client Bank's largest customers during evenings and on Saturdays, as needed.
  • Creates, updates, and maintains procedures/documentation.
  • Represents the Customer Contact Center on high severity System-level outage calls.
  • Provides rotational, after hours (on-call) support, as needed.
    Create and maintain cloud documentation for lab and product designs related to cloud-based services.
  • May develop or facilitate training classes.  
  • Position hours would be 11-7pm
  • Networking certification(s), Active Directory certification(s), Server Operating System Administration certification(s), or completion of classes toward related certifications preferred.
  • Additional certifications may include: Cisco Certified Network Associate (CCNA), Cisco Certified Entry Network Technician(CCENT), Comp TIA Network+, Amazon Web Services/Google Cloud/Microsoft Azure, etc.
  • United States citizenship is required for this position.
  • Candidates are required to be onsite in the Kansas City or Minneapolis client site
  • Sponsorship is currently unavailable for this opportunity. 
  • No Third parties corp. to corp. (C2C candidates or firms will be considered) 

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:
Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at “Genesis10 is an Equal Opportunity Employer, M/F/D/V”