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Specialist 1
Ref No.: 20-02092
Category: Experienced Professional
Location: Buffalo, New York
Position Type:Contract
Start Date / End Date: 04/06/2020 to 07/05/2020
Genesis10 is actively seeking ­­­­­­­­­­­­­­­­­­­­­­­­­­a Specialist 1 for a leading financial institution. This is a 3-month W2 only contract position in Buffalo, NY.
Job Description:
  • Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making
  • Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
  • May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
  • This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
  • Performs basic routine tasks assigned by manager with little autonomy. May provide service in relation routine billing inquiries, service requests, suggestions and complaints from customers.
  • Completes work by following clearly defined procedures
  • Other duties as assigned
  • Ability to learn how to look up activity in internal banking systems and complete data entry related work through internal dispute application
  • 0-1 years experiences with working knowledge of the business or general office skills
  • High School Diploma or GED equivalent.
  • Preferred: College degree preferred
  • Works well with others in a fully developed work team environment
  • Open minded and adaptable to new ideas in a changing environment
  • Excellent customer service skills
  • Proven excellent verbal/written communication and interpersonal skills
  • Good judgment and decision-making ability
  • Ability to work under pressure and meet deadlines
  • Analytical, research and problem resolution skills
  • Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
  • Comfortable navigating multiple computer systems and applications
  • Proficient in Microsoft Office applications
  • Basic understanding of accounting principles
  • Basic knowledge of banking policies, procedures, government regulations
  • Basic understanding of loan documentation
  • Proven ability to handle all monetary/ processing functions independently • Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
  • Basic knowledge of banking policies, procedures and governmental regulations
  • Ability to perform simple scheduled and non-scheduled maintenance functions
  • Proven ability to handle high transaction volumes accurately
  • Ability to meet production goals
  • Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
  • Exceptional attention to detail.
  • Excellent customer service skills.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at 
"Genesis10 is an Equal Opportunity Employer, M/F/D/V”