Previous Job
Technical Support Analyst
Ref No.: 20-01825
Category: Experienced Professional
Location: New York, New York
Position Type:Contract
Start Date / End Date: 03/16/2020 to 09/15/2020
Genesis10 is currently seeking 2 Technical Support Analyst for a contract position lasting through 12/30/2020, working with a major insurance client in the New York, NY area.

The position is responsible for providing technical assistance and end-user support related to computer systems, hardware, and applications.

The position is responsible for coordinating general AV production and presentation services as well as general technical support. The position is responsible for providing services for in-house meetings. Early morning and/or evening hours are required sometimes to cover meeting setup and monitoring.

As a Technical Support Analyst, you have a combination of problem-solving and people skills. Even if you are faced with a problem you don’t have the answer for, your critical thinking skills and ability work under pressure will help you find a solution. You demonstrate politeness, patience and understanding. You’re quick to learn new skills and technologies and are genuinely interested in learning and progressing in your role.


  • Handle Level 1 help desk tickets, engaging in research and in-depth troubleshooting to resolve technical issues, and provide timely resolutions
  • Escalate Level 2 tickets to senior staff in the team and work with them to get a resolution for the customer
  • Provide IT support to Executives and their assistants
  • Provide IT support for a number of software and hardware products including answering questions, troubleshooting problems, teaching or instructing staff regarding software or hardware functionality, and communicating policy
  • Support a variety of platforms including Macintosh, Windows, Android and iOS
  • Configure hardware as part of on-boarding and off-boarding processes
  • Support audio and video equipment in conference rooms
  • Develop and maintain end-user FAQs and help guides
  • Assist on helpdesk related projects as required
  • Strong Mac and Windows experience including imaging
  • Knowledge of Windows Server and Active Directory
  • A genuine passion for customer service and troubleshooting problems
  • Ability to work in a fast-paced and dynamic environment with minimal supervision
  • Understanding of how to fix most technical issues
  • Experience in hardware, software, and network troubleshooting
  • Excellent written and verbal communication skills
  • Experience in Audio and video conference room technology, troubleshoot Skype/Zoom related issues
  • Familiarity with how to use and set up Skype for Business / Zoom
  • Enhance customer and end user experience by providing AV support for events / Conference rooms
  • Troubleshoot connectivity and user errors with respect to Skype for Business / Zoom
Nice to haves:

  • Mac experience using JAMF
  • ServiceNow asset management experience
  • Experience with video conferencing systems such as Polycom, Crestron, Codecs
  • Experience with network patching

    Monday through Friday from 8:30am to 5:30pm

If you are a qualified candidate interested in this opportunity, please apply.
About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at
“Genesis10 is an Equal Opportunity Employer, M/F/D/V”