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Voice Over Internet Protocol (VoIP) Telephony Technician
Ref No.: 20-01671
Category: Experienced Professional
Location: Stennis Space Center, Mississippi
Position Type:Contract
Start Date: 03/04/2020
Genesis10 is currently seeking a Voice Over Internet Protocol (VoIP) Telephony Technician with our client in their Stennis Space Center, MS location. This is a 5 month + contract position.

Description:
  • Seeking a Voice Over Internet Protocol (VoIP) Telephony Technician
  • The vendor shall provide a Voice Over IP Telecommunications Technician to support the NASA Integrated Communications Services (NICS) contract at NASA's Stennis Space Center in Mississippi
Responsibilities:
  • This position will be responsible for providing telephony solutions to the Center utilizing Cisco Unified Communications Manager (CUCM)/ Cisco Unity Connection (CUC) and Cisco Unified Contact Center Express (CUCCX) equipment with Cisco Integrated Services Routers, PRI interfaces to the PSTN and Cisco Voice Gateways supporting analog end points
  • Provide system administration for Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express and related systems, setup and configure Analog and VoIP phones
  • Maintain and install new Telephony cabling in Communications Closets to include knowledge of various cable terminations and at workstations
  • Familiarity with Primary Rate Interface (PRIs), Voice Trunking
  • Manage assigned trouble tickets and provide timely resolution to problems in accordance with service level agreements. Remedy experience a plus. Resolve break/fixes and provide move/add/change/deactivation requests for all telecommunications systems
  • Secure and inventory telecom equipment, including telephones, and other telephony equipment
  • Provide after-hours on-call incident response and resolution
  • Comply with NASA Agency IT security policies
  • Maintains customer rapport by listening to and resolving concerns; answering questions
  • Maintains safe work environment by following standards and policies
Requirements:
  • Associate degree in related field and 1-3 years technical experience or 3-5 years technical experience in lieu of bachelor's degree
  • 1-2 years of Cisco Call Manager, Cisco Unified Contact Center Express and Unity Connection experience or equivalent vocational or accredited education focusing on networking and VoIP:
  • Dial plan management (route lists, route groups, route patterns) o Single Cluster and Multi-cluster deployments
  • Voice and Analog Gateways, PBX interfacing
  • SIP trunking
  • Disaster Recovery System
  • Jabber clients for Windows, Mac, and mobile devices o Understanding of call center operations
  • Scripting
  • Maintain and install new Telephony cabling in Communications Closets to include knowledge of various cable terminations and at workstations
  • Familiarity with Primary Rate Interface (PRIs), Voice Trunking
  • Good understanding of network infrastructure hardware (routers, L2 and L3 Switches, etc.)
  • Must be able to route circuits, trunks and channels to satisfy customer requirements
  • Must be familiar with modern TCP/IP networks with specific knowledge of VoIP QoS IP routing
  • Strong telephony related trouble shooting skills
  • Provide Tier II & III support; resolve incidents and work change tickets
  • Must be flexible in a fluid environment and able to handle last minute requirements and priority changes.
  • Team player with strong technical and interpersonal skills
  • Basic understanding of traditional Public Branch Exchange (PBX) functionality
  • Ability to communicate and interact effectively with customers and IT infrastructure team members
  • Ability to develop briefings and present them to all levels of contract management and the customer
  • Basic proficiency with MS Office products
  • Valid motor vehicle driver's license
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”