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Operations Project Coordinator II
Ref No.: 20-00348
Category: Experienced Professional
Location: Sunnyvale, California
Position Type:Contract
Start Date: 01/15/2020
Genesis10 is currently seeking an Operations Project Coordinator II with our client in the SEO industry in their Sunnyvale, CA location. This is a 12 month + contract position.

  • Seeking an Operations Project Coordinator II
  • This position provides operational support for the Certifications team
  • This position will manage various projects during the development and launch of new certification exams as well as the maintenance of existing certification exams
  • Projects include operational support of the Certified user benefits program, including monitoring and maintaining exam vouchers as well as administrative duties of various company owned and third-party platforms
  • Certification and Training event support is required as necessary
  • This position requires excellent customer interaction skills, a high attention to detail, extreme organizational skills, and a willingness to improve processes and tools wherever possible
  • Manage various projects and assist the Certification team during the development and launch of new exams as well as the maintenance of existing exams
  • Work with the Certification team to determine standards, terminology, and processes
  • Update and manage automated and manual processes (ex. Voucher distribution)
  • Manage various support channels and provide excellent user support
  • Draft policy, procedures, and canned responses as it relates to user support
  • Administrative duties of various company owned and third-party platforms (ex. Webassessor, Ancoris, ProctorU)
  • Provide operational support of the Certified User benefits program (incl monitoring and maintaining inventory) Certification and Training website support as needed (eg. filing bugs)
  • Project manage localization of existing exams
  • Certification and Training event support as necessary
  • Liaise with GTM team to drive certification of new and existing exams and provide support of various promotions
  • Support the consistent and timely completion of all launch readiness activities from a systems and tools perspective
  • Administrative duties of company owned and 3rd party certification platforms
  • Provide user support in the form of email communication, troubleshooting, and UI improvements
  • Bachelor's degree in any field with a strong academic record
  • Project management experience preferably in training and education or for a tech company
  • 1+ year of customer support experience; 
  • Excellent problem-solving skills
  • Experience working with cross-functional teams and across time zones
  • Proven experience in crafting written customer communications
  • Competency with Google Apps. Self-starter
  • Be extremely detail-oriented while doing repetitive tasks
  • Have strong data entry skills
  • Enjoy working with a geographically distributed team
  • Desired Skills:
    • 1+ year of experience in training or event coordination preferably for a tech company 
    • Experience with inventory management 
    • Experience with training and certification
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”