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Developer Support Specialist II
Ref No.: 20-00251
Category: Experienced Professional
Location: Boulder, Colorado
Position Type:Contract
Start Date / End Date: 01/20/2020 to 12/19/2020
Genesis10 is currently seeking a Developer Support Specialist II with our client in the SEO industry in their Boulder, CO location. This is a 11 month + contract position.

Description:
  • Seeking a Developer Support Specialist II
  • The Technical Workflow Specialist will work with our Users and Products team to build, debug, and continually maintain Authorable Workflows (complex logical troubleshooters used by internal call center agents and external end-users). Technical Workflow Specialists will utilize a set of internal tools to build and test workflows, prioritize projects, and communicate progress.

Responsibilities:
  • Architect, using our internal tools, smart troubleshooters that utilize product and user API signals to deliver a tailored solution to customers
  • Test each individual workflow, and that of colleagues, to ensure output quality matches standards as defined in our quality scorecard
  • Communicate status updates for each workflow project (on schedule, at risk, blocked, etc.)
  • Document all changes to workflows both at the workflow level and in our internal bug tracking tool

Requirements:
  • 5+ years of programming/engineering experience in any technology support or related work environment w/ ability to learn quickly, especially complex logic, API interfaces, etc. in a fast-paced environment
  • Excellent written and oral communication skills; incredibly strong attention to detail
  • Highly proficient/adept w/ common programming or scripting languages (eg, Python, Java, JavaScript, AppScript) -- not looking for an engineer or full-stack developer, but someone with strong programming experience - CRM/CM experience a plus
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
  • Desired:
    • Bachelor of Science degree in computer science or human-computer interaction
    • Ability to quickly ramp up on multiple internal configuration tools at once
    • Ability to work collaboratively and cross-functionally

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V