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Operations Specialist I
Ref No.: 20-00041
Category: Experienced Professional
Location: Austin, Texas
Position Type:Contract
Start Date / End Date: 01/20/2020 to 01/20/2021
 Genesis10 is currently seeking a Operations Specialist I with our client in the SEO industry in their Austin, TX location. This is a 12 month + contract position.

Description:
  • Seeking an Operations Specialist I
  • The Engagement team is seeking driven, excited, and qualified candidates to expand and enhance our global operations schedule planning and execution.
  • This position sits within our client's Corporate Engineering team and is responsible for coordinating daily, weekly, monthly, and quarterly for all global remote support IT sites. Successful candidates will have experience in project management, operations, logistics and analytical capabilities.
  • Organization Overview:  The Engagement team is the client's internal technical support team which provides staffing for Global Techstop Operations spanning in person and remote support channel operations. They navigate an ambiguous technical landscape with unique and often complex solutions while maintaining ownership and positioning ourselves as strong user advocates. Within Engagement, remote support staffing is provided by the IT Residency Program participants who are given opportunities for support experience through channel staffing, program allocation of training and development commitments based on tenure.
Responsibilities:
Daily
  • Adjusting daily schedules to meet demand across all in person and remote support channels.
  • Plan and communicate last minute adjustments based on low/no availability for IT staffing.

Weekly
  • Working with IT forecasting support analyst and Operations management to plan new scheduling adjustments based on site availability.
  • Balancing work assignment along operational demand and program commitment
  • Continuous evaluation and recommendation for further schedule optimization.

Monthly
  • Planning coverage and balancing of schedule across locations where overlap occurs.
  • Issuing a rolling schedule across all global remote support locations, meeting projected, forecasted demand.
  • Coordinating major events coverage and shifting scheduling allocation based on site and global staffing changes.
 
Quarterly
  • Working with Operations Management team to plan ahead major events such as offsites.
  • Prioritization and continued long term optimization of scheduling approach to continuously improve coverage capability with current and future staffing plans.
  • Working with Program Management team to plan ahead changes related to periodic changes in staffing based on cohort-based hiring in remote support
 
Additional Responsibilities:
  • Stakeholder meeting coordination, planning, and preservation of ongoing notes



Requirements:
  • Please note *** this position will require slight off shift hours: 7 am - 7 pm time frame, 8 hours daily with potential for overtime - covering for global support across multiple time zones (typical hours may be: 7am - 4 pm or 10 am -7 pm)
  • Associates degree or equivalent practical experience
  • 2 years of work experience in Scheduling Operations, Planning, and Logistics
  • 2 years Excel/Google Apps
  • Working knowledge of google sheets and app script
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
 
Desired Skills:
  • Ability to self-start and self-direct work in an unstructured and fast-paced environment; comfort dealing with ambiguity.
  • Demonstrated analytical and -solving skills.
  • Attention to detail and operational mindset.
  • Excellent communication, interpersonal, problem-solving, and presentation skills
  • Preferred relational database, SQL and large-scale data analysis.
If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.   "Genesis10 is an Equal Opportunity Employer, M/F/D/V”