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Project Manager III
Ref No.: 20-00039
Category: Experienced Professional
Location: Sunnyvale, California
Position Type:Contract
Start Date / End Date: 01/20/2020 to 01/19/2021
Genesis10 is currently seeking a Project Manager III with our client in the SEO industry in their Sunnyvale, CA location. This is a 12 month + contract position.

Description:
  • Seeking a Project Manager III
  • The PLS (Partner Lifecycle Services) team is responsible for supporting Cloud partners along their end-to-end journey, from enrolling into the Partner Program to becoming a premier partner and beyond. We offer frontline and backend support to our partners while ensuring that their experience is delightful. The Partner Experience team within PLS is responsible for understanding the as-is experience, listening to partners, and intentionally designing a better experience for them.
  • In this role you will leverage your program management and analysis skills to execute partner experience initiatives and drive improvements to our partners' end-to-end experience.

Responsibilities:
  • Program manage partner experience initiatives
  • Help with gathering business requirements from stakeholders
  • Drive efforts to gather feedback from partners at various stages of their journey
  • Help with analysis of the feedback, extract insights and make improvement recommendations
  • Assist with preparing the business case for the (recommended) improvement opportunities
  • Document business requirements, and work closely with the systems team to develop user stories
  • Communicate progress to the stakeholders (internal/ external) on a timely basis
  • Anticipate roadblocks, help with addressing operational challenges
  • Help with developing the partner experience strategy for the Cloud organization
  • Work closely with partner program teams to create awareness about CX, and promote a culture of customer-centricity
  • Top 3 Daily Responsibilities:
    • Program management of various partner experience initiatives
    • Help with efforts to understand and improve the end-to-end partner experience
    • Be an evangelist for establishing a culture of customer-centricity across the Cloud organization

Requirements:
  • BA or BS in a technical degree program or equivalent experience
  • PMP certification a plus
  • 5+ years' experience as a program/ project manager for user/ customer experience in the software industry
  • Strong program & project management skills with previous experience in the process of developing, validating and scaling programs from inception to launch
  • Understanding of basic concepts of Customer Experience
  • Comfortable with internet technologies and working in a fast-paced and fast-changing environment
  • Can-do attitude
  • Excellent communication and organizational skills, doesn't mind working in a deadline driven environment and show exceptional attention to detail
  • Proven experience to interface and collaborates with cross-functional team
  • Ability to effectively operate independently with minimal guidance, high energy and flexibility in a fast-paced, constantly evolving team environment
  • Ability to "zoom in/out from the big picture and to synthesize and present information in an insightful and structured manner
  • Strong Google Sheets and Slides skills
  • Experience using Google Apps, Salesforce CRM
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
  • Desired:
    • PMP certification
    • Master's degree in business administration, Marketing or a related discipline with consulting or product management skills

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V