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Coordinator III
Ref No.: 20-00037
Category: Experienced Professional
Location: Mountain View, California
Position Type:Contract
Start Date / End Date: 01/13/2020 to 07/12/2020
Genesis10 is currently seeking a Coordinator III with our client in the SEO industry in their Mountain View, CA location. This is a 6 month + contract position.

Description:
  • Seeking a Coordinator III
  • This assignment will work with an ads product that helps match and connect consumers with home service professionals like locksmiths, plumbers, house cleaners and handymen. Consumers can search among the qualified, background-checked professionals on our platform, and find profile info, ratings and reviews for each.
  • This team charter will verify advertisers in key business verticals prior to allowing their ads to serve, which is achieved through an application process and subsequent evaluation of provider trust signals.
Responsibilities:
  • The team is looking for a policy operations specialist to contribute to core operations, including efforts to transition key elements of the existing workflow to a scaled vendor team. The specialist will also help shape policy evolution and participate in the expansion of the program internationally.
  • The policy operations specialist will be responsible for managing day-to-day verification queues with SLAs, communications with advertisers regarding their applications, managing the pipeline of work to the scaled vendor team, and for contributing to policy development, enforcement, and expansion discussions.
  • Top 3 Daily Responsibilities:
    • Maintaining SLAs on key policy workstreams, including e.g. applications processing
    • Coordinating with vendor ops teams to deliver timely results for pending applications
    • Making final policy determinations for providers applying for verification
  • Day-to-day management of the workflow queues (applications, appeals, video reviews, business reviews, etc.)
  • Processing provider appeals and policy escalations
  • Attending vendor calibration meetings re: vendor SLA and QA reporting
  • Managing email cases queues, ensuring timely responses to all applying provider inquiries
  • Cross-functional alignment with other internal ops teams to manage questions and escalations regarding process
  • Participation in planning sessions for the evolution of the program
Requirements:
  • BA/BS degree in Business or Business management, or 2+ years equivalent experience (Alternate: 2+ years equivalent experience in a Policy Enforcement role, Business Integrity role, or similar) (Alternate: 2+ years in a Policy Enforcement role)
  • Minimum 2 years of experience using a spreadsheet program to generate reports
  • Experience creating reports and analysis to be shared at the team and leadership levels
  • Ability to handle and prioritize multiple tasks
  • Excellent organizational and analytical skills Excellent oral/written communication and interpersonal skills
Desired Skills:
  • Minimum 2 years of experience in a PjM role.
  • Experience within a high-tech company
  • Experience with policy enforcement work, risk detection, business integrity, or similar
  • Experience with reporting and analytics, e.g. SQL, advanced Excel or Google Sheets
  • Entrepreneurial spirit and comfort navigating changing environments
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V