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Operations Analyst III
Ref No.: 19-10150
Category: Experienced Professional
Location: Mountain View, California
Position Type:Contract
Start Date / End Date: 01/06/2020 to 07/05/2020
Genesis10 is currently seeking an Operations Analyst III with our client in the SEO industry in their Mountain View, CA location. This is a 6 month + contract position.

Description:
  • Seeking an Operations Analyst III

Responsibilities:
  • As a Workforce analyst, you will be responsible for managing the distribution of overall incoming volume across all channels (phone, email, chat, etc.), overseeing vendor agent forecasting & scheduling and maximizing efficiency with WFM tool
  • You will be actively engaged in both understanding the balance of agents across multiple sites, and also enhancing gUP's ability to drive areas of productivity and customer value
  • You will also be expected to contribute to the operational strategy and support model, and continuous improvement of business processes

Requirements:
  • Capacity Planning
  • Operations
  • Analytical Thinking
  • Workforce Management Workforce Planning
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
  • Preferred qualifications:
    • 5 years of relevant work experience in a fast-paced environment managing operations
    • Experience managing large-scale and dynamic technical projects, with competing resources and priorities
    • Ability to operate simultaneously and effectively in both tactical and strategic modes
    • Ability to collaborate with internal stakeholders across different functions and geographies to manage change and drive continuous improvement initiatives
    • Strong analytical and structured problem-solving capabilities
    • Excellent communication skills and executive presence required to lead performance review discussions and manage business priorities
    • Experience with one of the following systems; Verint or Aspect

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V