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L2 Production Support Engineer
Ref No.: 19-10089
Category: Experienced Professional
Location: Plano, Texas
Position Type:Right to Hire
Start Date: 02/29/2020
 
Genesis10 is currently seeking a L2 Production Support Engineer with our client in the financial industry in their Plano, TX location. This is a 6 month + contract to hire position.


Responsibilities:
  • Being part of IT production support team (L1/L2) providing front line technical support to end users as well as development teams
  • Application Monitoring, Production Governance related to issues
  • ETL/Informatica
  • Currently looking for a self-starting individual who is motivated and eager to learn and grow as part of a team responsible for the production support of Informatica applications and administration of the platforms
  • The candidate's responsibilities would include:
  • Support ETL Informatica applications and Administration
  • Coordinate/Plan & Execution activities related to platform maintenance, Disaster Recovery and Software release management
  • L1/L2 escalation for Platform Issue resolution, troubleshooting and root cause analysis
  • Configuration and tuning of production and lower-level environments
  • Perform Capacity & Stability monitoring
  • Assist with Platform metrics collection and reporting
  • Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
  • Communicates with line of business and management the overall status and health of the application
  • Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
  • Performs trouble shooting, analysis, research and resolution using advanced query and programming skills
  • Conducts root cause analysis
  • Update, track, report & maintain incident status
  • Initiate incident resolution & prioritization
  • Triage incident resolution by working with stakeholders
  • Update, track, report & maintain incident status
  • Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

Requirements:
  • Candidate must be a self-starter, motivated, innovative, capable of handling a team, providing technical solutions and be flexible in work hours
  • Ability to deal with complex information, processes and relationships to derive a simple solution    
  • Experience with automation and simplification of tasks
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V