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Product Support Coordinator
Ref No.: 19-10054
Category: Experienced Professional
Location: Mountain View, California
Position Type:Contract
Start Date: 12/17/2019
Genesis10 is currently seeking a Product Support Coordinator with our client in the SEO industry in their Mountain View, CA location. This is a 5 month + contract position.

Description:
  • Seeking a Product Support Coordinator
Responsibilities:
  • Support partners in integrating their data with company
  • Understand how their data is structured and consult with them on the best way to integrate with company
  • Provide high touch technical support
  • Troubleshoot, escalate and respond to product support requests from partnership teams
  • Leverage internal tools, logs and data to identify/troubleshoot issues
  • Act as liaison for company Technical Services Product and Tools Operations, internal Product/Engineering and Development teams by establishing operating processes, reporting cadence and ongoing communications with these stakeholders
  • Learn and build expertise on new processes, operational tools and tracking applications
  • Compile, analyze and report on relevant partner or support Key Performance Indicators (KPIs)
  • Drive optimizations and seek to reduce cost through tool or process improvements
  • Respond to user email inquiries
  • Communicate user feedback to engineering and product teams
  • Troubleshoot technical problems and escalate bug reports
  • Monitor customer feedback and product performance
Requirements:
  • BA/BS degree; in lieu of degree, 4 years relevant work experience
  • Experience in a Partner Management/B2B support role
  • Experience in a project management role, working across cross-functional teams
  • Strong project management, analytical, troubleshooting, influencing and problem-solving skills
  • Ability to manage multiple projects with competing priorities while working independently to drive projects to completion
  • Ability to provide effective and pro-active communication to various stakeholders
  • Effective problem-solving, troubleshooting and analytical skills
  • Desired Skills:
    • Experience with: ecommerce, APIs, technical customer support
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”