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Level II, Technical Support
Ref No.: 19-09879
Category: Experienced Professional
Location: Minneapolis, Minnesota
Position Type:Contract
Start Date / End Date: 02/18/2019 to 04/30/2019
Genesis10 is seeking Technical Support (Level II) resources for long-term project work.  This is an exciting project-based work with a supportive team and career advancement opportunities!

What will I be doing?
  • Accept warm transfer calls from the L1 Service Desk
  • Acknowledge and update incidents with all work performed in Client ITSM to restore service
  • Assist resources at remote locations with troubleshooting issues
  • Coordinate dispatch and support of Client third party service technicians to restore service to IT equipment at remote locations
  • Remotely support IT equipment following provided support knowledge
What skills are we looking for?
  • Advanced knowledge of Microsoft Office tools
  • Basic knowledge of retail infrastructure, including Workstations, POS, printers, and operations system knowledge
  • Ability to work various shifts in 24/7/365 support operation
If you have the described qualifications and are interested in this exciting opportunity, apply today!

Benefits of Working with Genesis10:

As a Genesis10 consultant, we are proud to offer access to the following benefits:
  • Medical and dental insurance
  • Bi-weekly payroll
  • 401k plan
  • Downtown Minneapolis/St. Paul parking allowance
  • Delivery Manager for employee support
  • Successful re-marketing program
  • Referral program with the opportunity to earn additional income
About Genesis10:
Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com “Genesis10 is an Equal Opportunity Employer, M/F/D/V”


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