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Production support Technician
Ref No.: 19-09745
Category: Experienced Professional
Location: Milwaukee, Wisconsin
Position Type:Contract
Start Date / End Date: 01/06/2020 to 07/10/2020
Genesis10 is seeking Production Support Technician in Milwaukee, WI.
At Genesis10, we recognize that our consultants are our most powerful resource. Selecting only the most talented and experienced consultants provides our clients with the best the industry has to offer. We take pride in attracting the world's finest business and technology consultants.
Genesis10 is a business and technology consulting company with offices nationwide and in Canada.  Founded in 1999, Genesis10 has more than 1,200 consultants specializing in project management, business analysis, business transformation and large-scale systems infrastructure and application integration for more than 100 companies, 85% of which are in the Fortune 500.  Genesis10 services a variety of industries including banking and financial services, insurance, energy, manufacturing, healthcare, telecommunications and more.  For more information, please visit
Genesis10 is currently seeking a Production Support Technician for a 6-month contract position working with a client in financial services industry in the Milwaukee, WI area.
Entry level role to monitor software applications, systems and hardware in the computer processing environment. Identifies and resolves problems in a timely manner to meet service levels and standards for the job. Conducts test of hardware and/or software changes or changes to processes and procedures before implementation in the processing environment. Typically supports production environments but may support only non-production environments.
Duties & Responsibilities:
  • Maintains the scheduling system and new/improved work procedures for the processing environment.
  • Monitors the applications, systems and hardware in the processing environment for abnormal processing conditions.
  • Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments.
  • When solving a mainframe production or system problem, makes effective use of tools and resources, such as DDF, BBI, Controlm, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc. to solve the problem. Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, Whats UP Gold, Glance Plus, Voiceplan, ECS/Controlm, Networker, ADSM, pcANYWHERE, ACSLS, etc. to solve open systems production or system problems. Utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others who are experienced in the area for ideas about the problem. Contributes to the body of knowledge by adding solutions and other information that would be useful to others.
  • Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
  • Coordinates the testing of applications, systems, processes and procedures, hardware and/or software changes.
  • Analyzes and implements changes or additions to software systems and operations procedures.
  • Trains internal customers (employees) on changes, new systems or new procedures.
  • May identify new tools, technology, or processes that improve the overall processing environment or processing efficiency.
  • Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.
  • Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments. Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.
  • Completes project assignments and special projects commensurate with job expectations.
  • Performs other related duties as assigned.
  • 1-3 years of experience
  • A high school diploma or GED is required for this role. A Bachelor’s degree in Computer Science, Information Systems or other related discipline is preferred.
If you are a qualified candidate interested in this opportunity, please apply.
About Genesis10
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at
“Genesis10 is an Equal Opportunity Employer, M/F/D/V”