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Associate Service Desk Specialist
Ref No.: 19-09719
Category: Experienced Professional
Location: Atlanta, Georgia
Position Type:Contract
Start Date / End Date: 12/16/2019 to 04/03/2020
Genesis10 is currently seeking an Associate Service Desk Specialist with our client in the Airline industry in their Atlanta, GA location. This is a 4 month + contract position.

Description:
  • Seeking an Associate Service Desk Specialist
Responsibilities:
  • Responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness
  • Provides 1st and 2nd level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Monitors tickets assigned to the queue and process first-in first-out based on priority and redirect problems to correct resource
  • Applies business/technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper 2nd or 3rd level support
  • Utilizes and maintains the helpdesk tracking software
  • Manages follow-ups and hand-offs on behalf of the user
Requirements:
  • 0-2 years experience required
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.   "Genesis10 is an Equal Opportunity Employer, M/F/D/V”