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Program Manager IV
Ref No.: 19-09505
Category: Experienced Professional
Location: Durham, North Carolina
Position Type:Contract
Start Date / End Date: 01/06/2020 to 01/05/2021
Genesis10 is currently seeking a Program Manager IV with our client in the SEO industry in their Durham, NC location. This is a 12 month + contract position.

  • Seeking a Program Manager IV
  • Manage a portfolio of complex projects that are considered highly cross-functional, business-critical or customer-impacting
    Projects may include
    • Overhauling existing business support systems & tools
    • Developing and launching new products
    • Implementing price changes for existing products and customers
    • Deploying new field operations procedures
    • Deploying new customer premises equipment
    • Partner closely with colleagues from Customer Service, Engineering Network Deployment and Operations, Sales and Marketing, Legal, Government Relations, HR, Communications, and other functions to ensure full project operational readiness
    • Leverage your excellent foundational project management skills
    • Create and fastidiously track/document project timelines, status and risks. Lead meetings, take notes, distribute and monitor AIs
    • Anticipate and creatively solve — or escalate — roadblocks when they arise, to ensure on-time project completion
    • Build consensus where disagreement arises
    • Regularly present on the status of your projects to organizational leadership
    • Influence product and business strategy when appropriate, in order to ensure that projects are making progress and remain in alignment with overall business goals
    • Oversee system readiness testing, or "SRT” (does it technically work end to end in a field environment) and market readiness testing or "MRT” (can we operationally support with sales, Customer support, billing etc. in an end to end in a field environment)
    • Act as the ultimate protector of the customer to ensure nothing is launched without being ready operationally as well as technically Drive a culture of "no surprises” — ensuring all parties who are directly involved with projects, and even those who are not, are aware of project status, and ripple effects, long before any changes occur
  • Bachelor's degree or equivalent practical experience
  • 7 years of relevant work experience in program/project management
  • Excellent communication skills
  • Knowledge of the Google Fiber Product Area and/or the ISP/Cable business
  • Experience implementing billing platforms and features.
  • Experience managing new product and feature launches within a complicated systems & tools environment.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at "Genesis10 is an Equal Opportunity Employer, M/F/D/V”