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Operations Analyst I
Ref No.: 19-09474
Category: Experienced Professional
Location: Mountain View, California
Position Type:Contract
Start Date / End Date: 01/06/2020 to 01/05/2021
Genesis10 is currently seeking an Operations Analyst I with our client in the SEO industry in their Mountain View, CA location. This is a 12 month + contract position.

Description:
  • Seeking an Operations Analyst I

Responsibilities:
  • Provide customer support to help the team quickly learn from various pilots
  • Helping customers work systematically through technical problems and help customers understand the features and benefits of new products/features
  • Follow both pre-defined support procedures and help create policies for a wide-variety of experiments
  • Also, will play a pivotal role in helping design, execute, and measure the effectiveness of customer-facing pilot programs, which will include identifying issues, forming hypotheses, and synthesizing conclusions into recommendations
  • Should also have strong internet research skills
  • Work collaboratively with team members in a fast-changing, fast-paced workplace to solve difficult customer issues and to help brainstorm solutions
  • Effectively and judiciously escalate issues with clear communication

Requirements:
  • 1+ year of Customer Support Experience
  • Excellent problem-solving capabilities
  • Familiarity with Google products
  • Enthusiastic consumer digital technology/media user
  • Enjoy the challenges of working with a wide variety of people and variety of projects
  • Have a strong desire to learn continually and grow professionally
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
  • Desired:
    • Project Management skills are a plus

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V”