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Application Programmer
Ref No.: 19-09222
Category: Experienced Professional
Location: Charlotte, North Carolina
Position Type:Contract
Start Date / End Date: 12/30/2019 to 08/10/2020
Genesis10 is currently seeking an Application Programmer with our client in the financial industry in their Charlotte, NC location. This is a 12 month + contract position.

  • Individual software professional will get an opportunity to work with Contact Center Voice recordings technology Production Support team on various technologies like Java, VXML etc., and tools like Splunk, App Dynamic, Nice, IEX etc.
  • The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements and innovation to bring down cost of IT operations
  • The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor & leader with strong communication & management skills to interact with partners and Other Prod Support teams like L1, L3, Application and Business stakeholders as required
  • Ability to think of process improvements to improve platform stability and resiliency
  • Production application incident management
  • Production problem research and issue resolution
  • Sev3 problem ticket tracking and closure activities
  • Review production changes, setup/update monitoring for changes
  • Improve application stability and reduce noise/errors
  • Release & deployment support
  • Communicate with peers and supervisors routinely, document work, meetings, and decisions
  • Extensive experience in with Nice Voice Recording devices and solutions
  • Experience with user administration on all linked NICE Recording Core Servers¿ NICE Interaction Management 4.1
  • NICE Engage 6.X
  • MS SQL with hands on experience on Stored Procedures and ETL
  • Programming knowledge of Java, VXML etc.
  • Good understanding of SDLC process
  • Understanding of regular expressions
  • Understanding of Windows, Linux and Unix environment & commands -Required to effectively work on production issues
  • Should have excellent analytical and problem solving skills
  • Good documentation skills – Required to close the tickets and/or send updates/reports to various stakeholders
  • Organizational and Multi-tasking skills
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
Desired Skills:
  • Nexidia, IEX 6.4 WFM, Symon, Nexidia
If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”