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Production Support Lead
Ref No.: 19-08960
Category: Experienced Professional
Location: Plano, Texas
Position Type:Right to Hire
Start Date / End Date: 01/01/2020 to 04/11/2020
Genesis10 is currently seeking a Production Support Lead with our client in the financial industry in their Plano, TX location. This is a 6 month + contract-to-hire position.

  • Responsible for ensuring stability of applications in production
  • Coordinates with various support teams across the organization, for problem research and resolution
  • Communicates with management the overall status and health of the applications
  • Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
  • Provides monitoring of the environment during release or independent change and tracks changes to the production environment for management and executive communications
  • Performs troubleshooting, analysis, research and resolution using advanced query and programming skills
  • Conducts root cause analysis for incidents and problems
  • Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting integrated /independent releases, software/hardware upgrades, server upgrades, etc.
  • Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
  • Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration to incidents

  • 4+ years of hands on experience in Application support, ensuring stability for critical Mainframe applications in a production environment
  • 7+ years of programming experience in JCL, COBOL, SQL, DB2, VSAM
  • 3+ years of experience using batch job scheduling tools like CA7 or ESQ
  • 3+ years of experience in Mainframe Batch abend research and resolution
  • Strong experience in file manager/file aid tools
  • Exhibit a strong sense of urgency for high severity incidents
  • A self-starter, motivated, innovative
  • Able to assess the customer impact and provide tactical solutions
  • Provide solutions and avoid recurring of incidents
  • Proactively monitor the production environment and identify the potential incidents
  • Flexible to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to dev and infrastructure releases
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

Desired Skills:
  • Hands-on experience in event, incident, and problem processes in ITIL
  • ITIL Certification is a plus

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at "Genesis10 is an Equal Opportunity Employer, M/F/D/V”