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Jr. Production/Technical Support
Ref No.: 18-08090
Location: Charlotte, North Carolina
Position Type:Contract
Start Date / End Date: 11/12/2018 to 09/24/2019
Genesis10 is currently seeking a Jr. Production/Technical Support with our client in the financial industry in their Charlotte, NC location. This is a 10 month + contract position.

Seeking a Jr. Production/Technical Support

  • Monitor and support applications for 100% SLA meets
  • On call support
  • Flexible shift support weekday/weekends/day/evening shifts supporting onshore duties in a 24/7 follow-the-sun support model
  • Willing to provide support after office hours, weekends and stay on call when business needs
  • Production Ticket/Issue Triage
  • Preparing Root Cause Analysis (RCA) and Incident Summary Review (ISR) document(s)
  • Partner with Application team, CCO, Level 3 support teams to resolve issues
  • Prepare and/or review Impact Analysis based on issue analysis
  • Hands on experience with L1 / L2 / L3 support work load
  • Write scripts to automate mundane daily tasks
  • Log analysis
  • Identify root cause in the code, perform break-fix activities in the code and/or DB
  • Follow the release management and code deployment process to migrate the code changes
  • Consumer Banking domain experience
  • Excellent written and verbal communication skills. Able to work effectively with internal business, development, compliance, and risk teams, as well as external vendor contacts
  • Bachelor of Science/ Bachelor of Engineering/ Bachelor of Technology
  • Basic Networking
  • Intermediate level Java
  • Advance level Unix
  • Sound working knowledge on MS-Office and MS-Visio
Desired Skills:
  • Masters' in Engineering/Masters' in Technology
  • Master of Computer Applications; with Bachelors of Science, Bachelors of Computer Science, Bachelor of Business Management
  • Master of Science (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at "Genesis10 is an Equal Opportunity Employer, M/F/D/V”