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Operations Analyst I
Ref No.: 18-08036
Location: Mountain View, California
Position Type:Contract
Start Date / End Date: 11/05/2018 to 05/04/2019
Genesis10 is currently seeking an Operations Analyst I with our client in the SEO industry in their Mountain View, CA location. This is a 6 month + contract position.

Description:
  • Seeking an Operations Analyst I
  • We launched earlier this year with ambitious goals to develop software to track contingent workforce to meet our goals
  • We are looking for process analysts to assist with our goals

Responsibilities:
  • Analyze a process and produce standard operating procedures which are scalable and reproducible across our Company
  • Conduct gap analysis of current state processes and future state processes to determine areas that will need future state operating models 
  • Design an end to send User journey to map out future state processes, outcomes, client sentiment, and highlight opportunities 
  • Track plan development and identify potential areas of dependencies, escalation, and roadblocks
  • Assist with post-system launch support efforts by providing white glove customer service in an effective and tactful manner 
  • Help test cases in the system to ensure that our customers have as seamless experience

Requirements:
  • Bachelor's degree in any field
  • 3-5 years of experience working on large projects in a project management role
  • 3+ years in client services and/or engaging with stakeholders
  • 3+ years of managing deliverables and schedules
  • Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands
  • Knowledge of Docs/Sheets to create pivot tables or other data tables
  • Ability to create and organize process flows in a minimally structured environment
  • Solutions and client service-oriented, with an emphasis on creativity and relationships
  • Ability to work in a team environment with a high sense of urgency
  • Good written and verbal communications skills as well as strong interpersonal skills
  • Deep interest and experience in high touch customer service
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.   "Genesis10 is an Equal Opportunity Employer, M/F/D/V”