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IP Engineering - Access Manager
Ref No.: 18-07981
Location: Evansville, Indiana
Position Type:Direct Placement
Start Date: 10/09/2018
Genesis10 is seeking an IP Engineer – Access Manager.­­­­­­­­ This is for a direct hire position in ­­­­­­­Evansville, IN.

Summary:
IP Access is responsible for all network systems providing a client side connection to our customers.  This includes all PON (currently Nokia and Adtran), Telco Systems and their associated management systems.  The manager of this group is responsible for the training and development of staff, maintaining appropriate service levels for the various platforms under this heading, project management and budgeting of the system enhancements and replacements. 

Job Description:
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
  • Plans and implements reliability improvements.
  • Develop and maintain departmental metrics to track personnel and system performance.
  • Ability to effectively manage multiple projects and tasks.
  • Work with cross-functional teams (department heads, managers, supervisors, vendors, and others) to resolve and anticipate problems associated with the growing needs of the company.
  • Ability to create a work environment where staff will thrive in a dynamic environment while meeting operational objectives and their associated timelines.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Ability to communicate effectively and professionally by email and phone.
  • Ability to collaborate with others to determine design specifications or details.
  • Monitor and understand commercial sales environment as well as all products and pricing.
  • Work directly with commercial accounts to deliver our services.
  • Facilitate customer communication, provide product training and engage the customer as needed.
  • Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
  • Interacting with Support Systems — Using computers and computer systems (including hardware and software) to configure, set up functions, enter data, or process information.
  • Configure/reconfigure/back-up/update systems associated with the Access platforms.
  • Implement security measures for Access platforms.
  • Insures 7x24x365 availability for the company's applications
  • Develop and implement business continuity plans and practice exercises.
Responsibilities/Requirements:
  • 4-year technical degree associated with Engineering or Computer Science or comparable Military training/experience.
  • Strong attention to detail with ability to evaluate and analyze information quickly.
  • Competency with Microsoft Office: Word, Excel, Visio, Outlook essential.
  • Excellent communication skills.


If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.
"Genesis10 is an Equal Opportunity Employer, M/F/D/V”