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Technical Service technician
Ref No.: 18-07816
Location: Carrollton, Texas
Position Type:Right to Hire
Start Date / End Date: 10/15/2018 to 02/28/2019
Genesis10 is seeking Technical Support Technician. This is for a Contract to Hire positions in Carrollton, TX.
 
W2 Status: Only W2 candidates will be considered for this position.
 
Description:
Provide technical support and oven troubleshooting assistance over the telephone to field technicians repairing and doing Preventative Maintenance on Catering Business ovens and related equipment in the field. Independently respond to assigned service calls, diagnose problems and making appropriate repair suggestions. Determine parts and supplies needed to complete service requests and update service records to reflect work that was done. Serve as escalation (technical) support for the Service Agents. The Technical Service Technicians will also participate in ongoing training and training the field technicians on oven repair in a classroom setting.
 
Responsibilities:
% of Time
80%     1. Provide telephone technical support
2%       2. Dispatch service agents
18%     3. Providing resolution/escalation support for Service Agent issues.
 
Supervisory Responsibilities
None specific. In the future this person may have the opportunity to Mentor and train Jr techs on the service desk.
 
Requirements:
  • High School Diploma or equivalent
  • Trade School (Preferred but not required)
  • Technical Field Service in Food Equipment industry a plus
  • Strong computer skills including MS Office
  • Schematic reading ability a plus
  • Microwave technology knowledge a plus
  • 2 -3 Years working at a Food Equipment or similar manufacture. (Desirable but not required.)
  • Excellent organizational and problem-solving skills
  • Valid driver's license and clean driving record required
Benefits of Working with Genesis10:
As a Genesis10 consultant, we are proud to offer access to the following benefits:
  • Medical and dental insurance
  • Bi-weekly payroll
  • 401k plan
  • Successful re-marketing program
  • Referral program with the opportunity to earn additional income
If you have the described qualifications and are interested in this exciting opportunity, please apply!
 
About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. 
“Genesis10 is an Equal Opportunity Employer, M/F/D/V”