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Analyst III
Ref No.: 18-07741
Location: Mountain View, California
Position Type:Contract
Start Date: 10/02/2018
Genesis10 is currently seeking an Analyst III with our client in the SEO industry in their Mountain View, CA location. This is a 9 month + contract position.

Description:
  • Seeking an Analyst III
Responsibilities:
  • Coordinate with Feedback triage team to review issue categories and maintain high-quality bar of the feedback taxonomy for multiple products (Docs, Drives, Hangouts, and Calendar) 
  • Conduct ad-hoc deep dives into user feedback to surface top issues and identify the root causes 
  • Examine feedback inflow spikes across products to determine investigation/escalation needs 
  • Provide weekly report on taxonomy updates/changes 
  • Complete taxonomy audit assessment for each feedback product (Docs Editors and other products on Web, Android, iOS) once per year 
  • Drive the progress of product support escalations; provide monthly report summarizing escalations (opened/closed/fixed; P0/P1 highlights) 
  • Deliver Product UI overview training to Feedback Product Specialist (PS) and Triage team for upcoming user-visible feature changes 
  • Partnering with our team of feedback vendors to maintain an up-to-date taxonomy that accurately classifies user issues 
  • Monitoring emerging issues in customer feedback and raising high-priority bugs to our team Investigating the underlying cause of feedback trends to identify meaningful patterns 
Requirements:
  • High school diploma required
  • BA/BS in any field (Business Administration) or 3+ years of relevant working experience 
  • Aptitude for problem solving, particularly around troubleshooting technical issues Interest in the customer support and user experience arenas; 
  • strong sense of user focus 
  • Self-starter with a track record of working in complex organizations with shifting priorities 
  • Proven good judgment in navigating and resolving sensitive situations Experience interacting with high leadership positions and decision makers Relevant experience with Analytic reasoning and strategic thinking Experience working across different timezones and with culturally diverse teams 
  • Desired Skills:
    • Excellent written and oral communication skills 
    • Familiarity with SQL, Excel, Google Sheets
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”