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Production / Technical Support
Ref No.: 18-07723
Location: Plano, Texas
Position Type:Right to Hire
Start Date / End Date: 10/02/2018 to 04/02/2019
Genesis10 is currently seeking a Production / Technical Support Professional with our client in the financial industry in their Plano, TX location. This is a 12 month + contract to hire position.

Description:
Seeking a Production / Technical Support Professional

Responsibilities:
  • Being part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
  • Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
  • Communicates with line of business and management the overall status and health of the application
  • Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
  • Performs trouble shooting, analysis, research and resolution using advanced query and programming skills
  • Conducts root cause analysis
  • Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
  • Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
  • Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
  • Participate in DR and Resiliency
Requirements:
  • Bachelor's in Engineering/Bachelor's in Technology/Bachelor's in Science/Master's in Computer Applications/ Master's in Science from reputed colleges / universities
  • Must have more than 3 yrs. of production support experience
  • Proven expertise in Linux / Unix, Shell and Perl Scripting, SQL, Oracle, SQL server, Sybase
  • As well as expertise in Python, Geneos ITRS, Autosys
  • ITIL certification recommended
  • Provide generic solutions and avoid re-occurring of incidents.
  • Exposure to Back and Front Office Operations in investment banking environment
  • Able to contribute to Automation, Causal analysis, Develop shared/common solutions
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
Desired Skills:
  • Candidate must be good in working as L2 application support team member
  • Able to Support users on complex technical issues, data issues, problems related to supported app
  • Exhibit a strong sense of teamwork and inclusiveness
  • Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement
  • Must be a self-starter, motivated, innovative, capable of, providing technical solutions
  • Adaptability and ability to work under pressure
  • Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases
  • Excellent communication skills
  • Demonstrate ability to communicate effectively with both technical and non-technical individuals.
  • Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals
  • Understanding in depth the business processes supported by the system
  • Monitor the scheduling jobs and ensure proper action in case if issues or failures
  • Maintain documentation and knowledge repository
If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V”