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Network Operations Center (NOC) Technician
Ref No.: 18-07657
Location: Mountain View, California
Position Type:Contract
Start Date / End Date: 08/20/2018 to 08/19/2019
Genesis10 is currently seeking a Network Operations Center (NOC) Technician with our client in the SEO industry in their Mountain View, CA location. This is a 12 month + contract position.

Description:
  • Seeking a Network Operations Center (NOC) Technician to work as part of an operations team in the bring-up and operation of a new NOC for wireless backhaul data networks that the company is deploying internationally
  • The candidate will work in a dynamic environment with X engineers and technicians
  • The Network Operations Center (NOC) technician performs technical analysis of system issues and outages as they occur across a multitude of wireless backhaul data networks
  • This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers
  • The NOC technician is responsible for researching and documenting various mitigation strategies and must maintain current and thorough knowledge of the product technology and its significance to network operations
  • This individual must be able to prioritize remediation of issues in a 24x7 environment with critical uptime requirements
  • The NOC technician may also perform basic system administration tasks such as network/system troubleshooting, remote restart and bring-up of wireless backhaul equipment, and execution of various scripts

Responsibilities:
  • Provide timely response to all incidents, outages, and performance alerts
  • Categorize issues for escalation to appropriate technical teams 
  • Recognize, identify and prioritize incidents in accordance with business requirements, organizational policies, and operational impact 
  • Monitor and troubleshoot a variety of information and network systems
  • Create and track operational issue tickets and improve operational efficiency 
  • Document all actions in accordance with standard company policies and procedures 
  • Coordinate with field technicians during installation and operational issue resolution
  • Notify field service, customer operations, and third-party service providers of issues, outages and remediation status 
  • Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues and to create and/or update knowledge base articles
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) 
  • Support multiple technical teams in 24x7 operational environments with high uptime requirements
  • Varied shift schedules may include day or evening and/or weekend hours

Requirements:
  • Associate degree from an accredited college or university or 2+ years of related work experience
  • Fluency in key network monitoring fundamentals
  • Experience providing remote support using virtual desktop tools 
  • Ability to think creatively to resolve problems in ambiguous situations 
  • Experience using Linux command line interface and Python scripts 
  • Strong communication skills with the ability to communicate clearly and calmly with customers and technical personnel in high-stress situations 
  • Ability to train others to perform the above tasks 
  • Excellent written, verbal and interpersonal skills 
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
  • Nice to have skills:
    • Experience using an SNMP network monitoring tool called "Zabbix"
    • BS degree from an accredited college or university in engineering, mathematics, statistics, computer science, or physics 
    • Previous NOC experience 
    • Ability to recognize system performance anomalies from time-based data plots 
    • Fluency using Drive, Docs, Sheets, and Slides 
    • Extensive familiarity with Linux operating system 
    • Experience writing Python scripts 
    • Experience designing graphical user interfaces

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.   "Genesis10 is an Equal Opportunity Employer, M/F/D/V”