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Quality Support Analyst
Ref No.: 18-07485
Location: Charlotte, North Carolina
Position Type:Right to Hire
Start Date / End Date: 11/15/2018 to 11/14/2019
Genesis10 is currently seeking a Quality Support Analyst with our client in the financial industry in their Charlotte, NC location. This is a 12 month + Contract to Hire (CTH) position.

Seeking a 
Quality Support Analyst

  • Production Support Role CSW CTO Production Services and Infrastructure Delivery 
  • Production Services is responsible for running the day to day operations of the technology platform
  • Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc
  • The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams
  • Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
  • Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
  • Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills
  • Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision
  • Resolves complex issues
  • Consults with end users to determine optimal configuration of equipment and applications
  • Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Should have increased awareness and exposure to basic technical principles, concepts and techniques
  • May provide coaching and mentoring for other employees but does not directly manage others
  • Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technology environment which meets current and anticipated business requirements and objectives
  • Participates with management in the development of technology products, service standards and development efforts that impact the client/business area
  • Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
  • Provides the client areas with technology products and service alternatives that improve the production services environment
  • Employees in this job code manage a function but do not manage people
  • Java knowledge, Struts, Spring, Hibernate, Webservices 
  • Web technologies (HTML, CSS, Javascript,XML) 
  • Oracle, PLSQL 
  • Tools - Splunk, Introscope, Tealeaf, Remedy 
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”