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Infrastructure Process Consultant
Ref No.: 18-07470
Location: Franklin, Wisconsin
Start Date / End Date: 10/15/2018 to 09/27/2019
Genesis10 is currently seeking a Infrastructure Process Consultant for a contract position lasting through 9/27/2019 working with a major insurance provider client in the Milwaukee, WI area.
 
Description:
The Service Management organization at our Client, is looking for a Change Analyst who can help us enforce our enterprise change management practice. Serving as a best practice/quality resource, you will be an acknowledged authority both within and outside the discipline with only a limited number of experts on this level within the same technical area. You can be part of an exciting transformation as we evolve our Change Competency Team, ensuring that our current practices comply with Enterprise Change Management policy standards. The Change Analyst ensures the completeness of the change review and records the final decision by the voting members regarding each change request. You can help our client to minimize the count of and impact of change-related Incidents on service quality, and consequently to improve the day-to-day operations of the company!
 
Responsibilities:
  • Review and certify changes before final approval, not limited to but starting with a high focus on:
    • Code reviews
    • Impact assessment and communication
    • Testing results and sign-offs
    • Implementation plan review
    • Checkout plan review
    • Comprehensive change record documentation
  • Member of the Change Advisory Board (CAB) meetings to include: ◦Creating and publishing the domain CCB Agenda prior to each meeting
    • Verifying accurate completion of change requests
    • Recording and publishing meeting minutes
    • Identifying known cross-domain changes to CCB members for awareness
    • Recording CAB approval status within the change management tool along with supporting comments regarding the decision made
    • Facilitate escalation of changes lacking CAB consensus and/or in conflict with other changes
  • Facilitate post-change review (PCR) and capture results of the review
  • Refine process steps, tasks, outcomes, risk models, controls, and metrics related to enterprise change management
  • Generate and present analytics related to change management success, policy adoption, patterns, reduction in high-priority incidents, etc.
  • Develop a continuous improvement approach for process performance and quality
  • Respond to audit requests for information and evidence
  • Champion and represent the Change Management process by creating best practices and driving behavior across teams; manage organizational change related to this process
  • Educate process participants as to purpose, importance, and responsibilities regarding the process
  • Become familiar with applications within the domains supported
Qualifications:
  • Bachelor’s Degree with an emphasis in MIS, Business or related field preferred OR a significant amount of related work experience beyond the minimum required for the position
  • Certification or equivalent experience with ITIL processes
  • Technical understanding of infrastructure, applications and their relationships/dependencies
  • Effective with communication skills at all levels within the department
  • Ease with meeting preparation and facilitation
  • Interest in risk assessment and risk management
  • Ability to support decisions with which you disagree (i.e., maintain impartiality)
  • Comfort with healthy conflict and negotiation
  • Experience working in both projects and support roles would be valuable, as would general Service Management experience (incident / problem / knowledge management)
  • Be tech-savvy and have real-life experience at not just enforcing process, but in having performed
  • ITIL and change management experience - volume and scale to accommodate approximately 500 change records a week. Deep technical understanding and critical thinking questions -- you will be considered the final checkpoint prior to deployment
  • M-F 8-4:30 On call responsibilities if a major incident occurs
If you are a qualified candidate interested in this opportunity, please apply.
 
About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com
“Genesis10 is an Equal Opportunity Employer, M/F/D/V”