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Avaya Engineer Engineer
Ref No.: 18-07421
Location: New York, New York
Position Type:Contract
Start Date / End Date: 11/01/2018 to 11/01/2019
Genesis10 is currently seeking a Avaya Engineer with our client in the financial industry in their New York, NY location. This is a 12 month + contract position.

Seeking a Avaya Engineer

  • The Real Time Collaboration Contact Center Architecture and Engineering team directly supports Architecture and Engineering functions for Contact Center products and solutions
  • The staff resources working in this position will be responsible for development of key Contact Center engineering documentation in relation to fast moving projects within the our client.
  • Directly support the Avaya Refresh Project.
  • Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus, LAN/WAN, VoIP, SIP and Session Management
  • Develop and write procedures for installation, and configuration of Avaya Communication Manager, Avaya Application Enable Servers, Avaya Call Manager Server
  • Obtain quotes from vendors for equipment placement, licensing
  • Assist in the development of project supporting information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
  • Manage equipment ordering, shipping, receiving and asset management
  • BA or BS in Telecommunications, Data Communications or Computer Science. 1-3 years of experience in LAN/WAN networking
  • 5+ Years Call Center experience
  • Strong hands-on knowledge of Avaya ACM, Aspect, NICE voice recording, ___ IVR, ___ dialers, Genesys IVR and VoIP IVR
  • Strong knowledge of Sonus GSX Session Border Controller and SIP/TDM Trunking
  • Extensive PBX/ACD experience, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
  • Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
  • Knowledge of CTI, LAN/WAN communications, switches and routers
  • Knowledge of ISDN, H.323, H248, MGCP,SIP, RTP/RTCP, codecs G.729 & g.711 is required
  • Experience with configuration and support experience in a complex multi-layered network environment
  • Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
  • Must be highly motivated and a self-directed individual
  • Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
  • Experience working under tight deadlines and high pressure environment
  • Excellent troubleshooting and analytical skills
  • Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
  • SIP
  • Avaya Certified Implementation Specialist (ACIS) – Communication Manager
  • Avaya Certified Implementation Specialist (ACIS) – Contact Center Elite
If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”