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Technical Architect - Unified Communication & Collaboration (UCC)
Ref No.: 17-08430
Location: Hopkins, Minnesota
Position Type:Contract
Start Date / End Date: 12/04/2017 to 12/04/2018
Genesis10, www.genesis10.com, is seeking a Technical Architect  for a contract position with our client in Bloomington, MN. this is an excellent opportunity to join a leading company on an expanding team with challenging goals!

Summary/Responsibilities:


Engineering and Design Collaboration and Communication services in Enterprise environment that includes understanding the landscape of Collaboration and Communication services in enterprise environment and identify the opportunities to secure, harden, maintain a user friendly environment:
  • Design and hardening the image to meet the security requirements
  • Design the patch cycle and deployment process along with the required tools installation for centralized deployment
  • Design the production roll out strategy, operational support, and management of the technology and end user computing platform
  • Analyze, tune, and troubleshoot tool and deployment configuration to achieve optimum performance levels.
  • Design the software applications installation processes and required tools for mass deployment
  • Compare, evaluate, and implement new technologies, and integrate systems with the tools like monitoring, ticketing, asset DB, etc
  • Design, develop, test user system policies
  • Design management of software licenses, software maintenance, annual budgeting, and reporting
  • Provide training and guidance to L1 and L2 tiers of support in the form of Technical Knowledge Base articles and direct training.
  • Create end user training in form of written guides and FAQs
  • Design the process to maintain the computer inventory for roll over, upgrades, spares, loaners, reclaims, etc.

Operation Support
  • Provide root cause analysis for recurring issues.
  • Solution the OS and application level patch management
  • Participate in direct user support as requested and/or needed at the L3 tier. Some L2 tasks may be assigned during heavy call periods.

Qualifications:
  • 10+ years of collaboration and communication services in a "hands-on” corporate environment.
  • Must have excellent customer services skills, proven organizational abilities and be able to work in a fast-paced research environment.
  • Strong organizational and prioritization skills, ability to juggle and track many tasks and complete them in a timely manner.
  • Ability to work well as part of a team, sharing research, knowledge and leading practices with team members.
  • Experience with enterprise management tools like O365 Suites Exchange online, One drive for business, Skype for business, Cisco call Manager, Webcasting, Share-point, Windows file/print services, etc
  • Expert knowledge of windows/Apple platforms.
  • User experience focus
  • ITIL concepts strongly preferred
  • Strong communication skills

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Genesis10 provides access to career opportunities with over 40 clients in the Twin Cities. As the #3 ranked firm for Business and IT consulting in Minnesota, we offer a variety of opportunities whether you are looking for contract, contract-to-hire, or permanent positions. Let's connect today!

Benefits of Working with Genesis10:
  • Medical and dental insurance
  • Bi-weekly payroll
  • 401k plan
  • Downtown Minneapolis/St. Paul parking allowance
  • Delivery Manager for employee support
  • Successful re-marketing program
  • Referral program with the opportunity to earn additional income

About Genesis10:
Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com “Genesis10 is an Equal Opportunity Employer, M/F/D/V”