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Trust & Safety Associate
Ref No.: 20-04728
Category: Experienced Professional
Location: Omaha, Nebraska
Position Type:Contract
Start Date / End Date: 05/18/2020 to 05/14/2021
Genesis10 is currently seeking a Trust & Safety Associate with our client in their Omaha, NE location. This is a 12 month + contract position.

Description:
  • We are looking for a Trust & Safety Jobs Fraud Analyst who will be responsible for processing and investigating jobs to ensure there are no fake or scam jobs, as well as no jobs with harmful content for our members. Report and reconciliation of disputes, as well as, minimizing risk and loss is essential in this position. The position is expected to complete inquiries in a timely and precise manner. Serving our more than 650 million members worldwide, the Trust & Safety team is the group tasked with keeping a professional place. Our team members are proactive, motivated, organized, and possess a global perspective - and able to work well in a team-oriented environment. The analysts are directly responsible for making the internet safer, protecting free speech and defending our brand. You will have exposure to engineering, policy and data analyst stakeholders and will need to help define and implement operational solutions to emerging threats. In addition, you will perform other key Analyst functions including driving improvements in the team's processes, technology and tools
  • Shift M-F, 10am - 6PM

Responsibilities:
  • Interpret and enforce our policies related to fake/fraud jobs, scam jobs and jobs with harmful content
  • Remain up to date on key workflow changes, operational guidelines and policy updates
  • Effectively identify problems and issues by performing relevant research using the appropriate tools
  • Communicate effectively and concisely with internal partners
  • Provide feedback to management regarding necessary changes and updates; including but not limited to policies, upgrades, and customer care issues
  • Maintain and promote a positive attitude while meeting productivity and quality goals

Requirements:
  • 1+ years of experience with content policy, fraud or anti-abuse operations
  • BA/BS degree in a related field
  • Top 3 Skills:
    • Fraud detection and investigation skills
    • Excellent interpersonal, communication and follow-up skills
    • Critical thinking and problem solving
  • Preferred Qualifications:
    • Knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
    • Knowledge of social media and the technologies that support it
    • Familiarity with Internet policy and regulatory environments like spam prevention, fraud detection, account takeovers etc.
    • Passion for keeping our users safe while protecting free speech
    • Excellent interpersonal, communication and follow-up skills
    • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V"
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