Previous Job
Previous
Client Advocate Specialist
Ref No.: 20-04621
Category: Experienced Professional
Location: Akron, Ohio
Position Type:Right to Hire
Start Date / End Date: 08/20/2020 to 11/30/2020
Genesis10 is currently seeking a Client Advocate Specialist with our client in their Akron, OH location. This is a contract to hire position.


Description:
  • Seeking a Client Advocate Specialist
  • Responsible for providing effective, real-time, resolution to all inquiries that come in from company clients

Responsibilities:
  • Act as main point of contact for client inquiries
  • Manage shared email folders to respond to client inquiries
  • Handle incoming client calls
  • Provide status updates and problem resolution at point of service
  • Distribute emails that require assistance in other operational units
  • Provide follow up and status updates to clients to ensure inquiry is resolved timely and to the clients' satisfaction
  • Document and categorize client inquiries within the system using the appropriate tasking codes and notations to report on all inquiries
  • Assist clients on all products within company
  • Provide follow up status and tracking to clients until there is resolution
  • Manage a task queue, track inquiries throughout resolution process to ensure turn times and SLA's are met or exceeded
  • Regular consistent attendance is required, that could include attendance at after hour Company events
  • Ability to accept supervision
  • Ability to foster, develop, and maintain professional and collaborative working relationships
  • Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors
  • Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person. Perform other duties as assigned by manager
Requirements:
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skill
  • Ability to prioritize and handle multiple projects
  • Strong attention to detail and organizational skills
  • Proficient in Microsoft Office Suite and Outlook
  • Ability to perform under pressure and be flexible with disruptions throughout the workday
  • Must be able to work approved and requested overtime, by manager
  • Repetitive and continual typing motion is required
  • Able to work as a W2 employee of Genesis10 (no corp to corp)

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:-
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V