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Project Manager IT Infrastructure
Ref No.: 20-03592
Category: Experienced Professional
Location: Charlotte, North Carolina
Position Type:Contract
Start Date: 09/14/2020
Genesis10 is seeking a Project Manager for a contract position with our client in their Charlotte, NC location.

Seeking a Project Manager to join the Service Delivery Team serving our customers on technology projects within our service domains (network, cable infrastructure, AV/multimedia, IoT & security and desktop & EUC). Our Project Managers are responsible for managing project initiation, planning, execution and closeout through the platform. The platform automates IT field service delivery to provide quality, standardized, cost-effective outcomes across all asset types, in real-time, globally. Project Managers must be comfortable working with internal teams across the organization, to understand how the platform is used to service our customer's. Project Managers are the front-line support and primary interface to the customer, while collaborating with other support members of the team to deliver the best possible outcome and experience.

General Responsibilities:
  • Develop and maintain a project plan, which outlines project tasks, milestone dates, status and allocation of resources to stakeholders
  • Use/maintain project artifacts as prescribed by PMSO standard practices
  • Plan and coordinate project schedules, goals and milestones and assign project responsibilities
  • Manage projects with top-down oversight from inception to completion
  • Provide detailed technical scopes of work for our technicians to execute work in the field
  • Ensure field technicians are fully prepared and properly equip to interface with the customer and complete the assignment
  • Communicate technical details to local support technicians and ensure the techs performing the work understand the scope they are executing
  • Identify, report on and manage areas of risk in existing customer technology environments on initial site assessments prior to proceeding with the project
  • Compile and review customer deliverables (i.e. survey results, upgrade before and after results, etc.)
  • Create technical documentation as needed and report on progress of project
  • Experience managing work remotely and demonstrate the ability to virtually manage dispersed resources
  • Host/join conference calls with technicians/customers to ensure work activity is completed
  • Build trusting relationships with the customers being supported
  • Provide customer quotes and manage program budget
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure all projects are delivered on-time, within scope and within budget
  • Report and escalate to management as needed
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors

  • Bachelor's degree, or equivalent experience
  • Experience:
    • PM I 0 3 years of experience
    • PM II 4+ years of experience
  • PMP is preferred
  • Experience working on multiple projects at one time (5-10 concurrent at once)
  • Knowledge of infrastructure cabling and products
  • Monthly invoicing and project budgeting tracking
  • Ability to collaborate and work with a team
  • Highly responsive to customer requests and communications
  • Highly motivated and self-directed, with keen attention to detail
  • Excellent presentation, communication and interpersonal skills
  • Proactive, demonstrated ability to take the lead and influence the outcome
  • Passion for providing outstanding customer service
  • Mixture of strong technical and interpersonal customer-facing skills
  • Ability to work independently, as well as, follow direction/instruction, as warranted
  • Proficiency with Microsoft Office based programs Word, Power Point, Excel, Outlook, etc.
  • Possibility of travel between 0-10% of the time

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at "Genesis10 is an Equal Opportunity Employer, M/F/D/V