Ref No.: 20-00680
Location: Makati City, Metropolitan Manila
 
  • Technical qualification and support experience (Customer facing preferred)
 
  • Basic computer hardware/application software knowledge like Operating system (W10) and Office 365, Skype for Business
 
  • Day to day technical issues and how to troubleshoot (outlook, network, printer, other applications like SAP, BW)
 
  • Laptop/desktop reimaging skills, backup and restore
 
  • VPN troubleshooting, Mobile device support skills
 
  • IP Phone basic troubleshooting (If applicable)
 
  • Network device (Router, switches/ firewall) basic knowledge, their Console access
 
  • Network device rack/unrack, patch panel management
 
  • UPS network configuration
 
  • Server basic hardware/software knowledge, back up status check
 
  • Active directory user account management like password reset
 
  • SCCM basic knowledge
 
  • Ticketing system knowledge and SLA response
 
  • Remote tool management
 
  • Experience to support user face to face, over the phone/chat or remotely
 
  • Communication to various level of user, vendors, stack holders
 
  • Be a active team member and can work indecently with minimum supervision
 
  • Great customer service and prompt response to internal and external people
 
  • Ability to prioritize response to customer (senior management/VIP).
 
  • Any appreciation certificate/award from previous employee (If applicable)