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Tech Manager - Projects
Ref No.: 19-00211
Location: Pune, Maharashtra
Role: Manager - Projects Band:  
Function: Client Success Sub-function: PROJECTS
Reporting to: VP – Client Success
Role Objective
Plan, manage, and drive the implementation of multiple, medium- and large-scale process transitions or migration projects. In addition, negotiate and own service level agreements (SLAs) and key performance indicators (KPIs) till completion of the transition or migration process. Also, ensure adherence to the transition framework for project planning, execution, and delivery.
Professional Know-how
Academic: Graduate or post graduate (any discipline) Experience:
  • At least 10- 14 years with 5 years of experience in ITeS / IT / robotics process automation sector
  • PRINCE2 / PMI accreditation is preferred
  • MS Project and MS Visio knowledge desirable
Working Relationships
  • Business lines
  • Leadership team
External: End client representatives (based on project requirement)
Primary Responsibilities
  • Work with cross-functional teams (including client representatives) to analyze requirements (changes in existing processes and workflows), identify solutions, and plan for process transitions or migrations
  • Adhere to project plans and its timelines
  • Liaise with business lines and functions (operations, HR, & IT) on training, recruitment, and system requirements for projects
  • Track project implementation, risks, and concerns and publish periodic status updates and reports
  • Escalate project-related risks and concerns when necessary
  • Facilitate negotiations of SLAs and KPIs amongst AntWorks and client's business lines and functions, owning them till the transition or migration is completed
  • Publish basic MI for the team on project implementation, quality, risks, and concerns
  • Take responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels
  • Take up client relationship management responsibilities
  • Organizational skills
  • Leadership and decision-making skills
  • Project documentation and status reporting
  • Planning for project implementations and adherence to timelines
  • Strategic orientation combined with operational strength / task orientation 
  • Consultative approach and ability to build long-term relationships
  • Good influencing skills, able to persuade others to adopt specific courses of action
  • Delivery-oriented, able to meet deadlines and expectations while juggling multiple and changing priorities
  • Practical with an ability to speak effectively to varied audiences
  • Positive and proactive attitude, highly self-motivated, a self-starter. and a fast learner
  • Discretion, integrity, and authenticity