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Senior Business Analyst
Ref No.: 19-00205
Location: Pune, Maharashtra
  
Role: Senior Business Analyst Band: 5
Function: Client Services Sub-function: Projects/Presales
Reporting to: AVP – Projects / Presales
 
 
Role Objective
Effectively manage client due diligence and process discovery exercise – understanding of client processes for automation and documentation of the processes. Coordinate with process owners and business to understand the as-is process and design the automation process flow. Facilitate change requirements as part of a structured change control process.
 
Professional Know-how
Academic: Graduation or Post Graduate (any discipline)
 
Desirable: Graduate of Software Engineering
Experience:
  • Work experience in ITeS / IT / Robotics Process Automation sectors
  • Automation opportunities identification, solution designing
  • Should have preferably worked on RPA-related projects in the role of a business analyst
 
Working Relationships
Internal:
  • Business Lines
  • Leadership Team
External: End client representatives (based on project requirement)
 
 
 
 
 
 
Primary Responsibilities
  • Effectively manage client due diligence and process discovery exercise – understanding of client processes for automation and documentation of the processes
  • Coordinate with process owners and business to understand the as-is process and design the automation process flow
  • Facilitate change requirements as part of a structured change control process
  • Maintain proper documentation for the solutions, test procedures, and scenarios during UAT and production phase
  • Work with project managers, client contacts, software delivery and testing teams to ensure requirements are understood and documented
  • Facilitate daily stand up meetings on behalf of project manager, Coordinate with client on a day to day basis for scope clarifications
  • Solve day-to-day issues arising while running automation projects and provide timely resolutions.
 
Technical Skills:
Exposure to
  • BRD
  • FRD
  • Solution Document
  • Requirement gathering
  • Knowledge of RPA tools currently available in the market
  • Working knowledge of RPA tools will be added advantage
 
 
Skills & Experience
  • Excellent interpersonal & organizational skills
  • Strong leadership and decision-making skills
  • Excellent oral and written business communication
  • Delivery-oriented, able to meet deadlines and expectations while juggling multiple and changing priorities
  • Strategic orientation combined with operational strength / task orientation
  • A consultative approach and ability to build long-term relationships.