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Billing Specialist
Ref No.: 18-00327
Location: Metro Manila, Metropolitan Manila
 Position Title:
Billing Specialist, Revenue Cycle Management
 
Principal Responsibilities:
  • Able to interpret billing transaction data for customers, DTCC Operations areas as well as other Finance departments.
  • Using our ticket tracking system, Salesforce, responds to cases answering a variety of questions and billing issues, responding within our SLAs. Escalating as necessary if unable to resolve.
  • Manages customer service queries and can analyze what customers and other stakeholders need when consulting the Billing team.
  • Examples of these are providing invoices and other billing-related documents, validating and resolving billing disputes, and performing various contact update requests.
 
Experience:
* 3-5 years of billing and customer service experience
 
Knowledge and Skills Required:
  • Strong knowledge of billing processing.
  • Understanding of DTCC's services.
  • Excellent communication and analytical skills.
  • Highly proficient with PC.
  • Demonstrates ability to work independently.
  • Basic accounting knowledge.
  • MS Word, Excel, Access, JD Edwards and MetraNet
 
Education, Training &/or Certification:
College degree preferred.