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Quality Assurance Manager
Ref No.: 18-00192
Location: Taikoo, Hong Kong
 Role in this position
§  Directly reporting to the Head of Agency Talent Management
§  Responsible for sales quality control on MPF and Insurance sales
§  Execute training strategies on MPF and Insurance
 
Responsibilities
§  Perform regular on-site quality assurance and monitoring field work related to regulated activities (including insurance and MPF business)
§  Perform sample checking and examining tasks for agency force's sales activities, documentation and servicing
§  Investigate and analyze the deficiencies found
§  Provide regular, detailed and timely communication on the deficiencies found and take follow-up actions with agency force
§  Produce internal investigation reports and any related MIS information and analysis
§  Support ad-hoc projects related to insurance and MPF sales quality, sales process, control and monitoring
§  Identify the needs, design and deliver specific training program and tools to drive agents' productivity to achieve the company's business target and enhance sales quality.
 
 
Requirements
 
§  Candidate must possess at least a bachelor degree in Business Studies/Administration/Management, Economics, Marketing, Commerce or equivalent.
§  With at least 5 years relevant experience.
§  Preferred professional qualifications include CLU, ChFC, CFMP, CFP, FLMI, REF
§  With excellent presentation, coaching and people skills.
§  Excellent knowledge of insurance and MPF products.
§  Familiarize with the regulation and industry standard of insurance and MPF activities.
§  Team player with sound analytical, planning and interpersonal skills
§  Candidate with less experience or with checker experience will also be considered as Assistant Quality Assurance Manager