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Technology Lead (ESXi / VMWare)
Ref No.: 20-01905
Location: Sydney, New South Wales
Roles and Responsibilities:
Provide Incident, Change support for VMWare ESXi servers catering to customers in a 24x7 service organization.
Use monitoring tools (such as SCOM, Nagios) to oversee multiple systems operating within a defined support operations area
Utilize available reports or create custom reports to perform capacity analysis and troubleshoot issues proactively
Maintain and troubleshoot issues related to HA, DRS , Cluster Management , Storage connections, Network connectivity , Physical hardware etc.,
Ensure SLA's related to Availability are met by actively resolving incidents and working on ways to improve metrics
Maintain and resolve issues related to Backup / Restoration ( Networker, Netbackup )
Analyse, log, track, and resolve complex issues pertaining to networking connectivity issues, servers, and applications
Actively work on Problem records to investigate root causes and ensure permanent fixes are in place
Follow ITIL best practices and customer framework to ensure process compliance. Utilize standard corporate tools to record change and problem activities.
Evaluate DR , BCP requirements and ensure to revise policies liaising with Architects , Business to reduce downtime
Coordinate with vendors on software / hardware issues as per contract and bring issues to closure
Patch systems to customer agreed levels following the ITIL change guidelines
Meet the delivery standards as per the agreement that includes quality of deliverables, documentation
Status communication and timely reporting

Skill/Competency Requirements:
Essential
Must have 6 + years' experience in VMware vSphere services on platforms such as Blade infrastructure(Dell & Client)
Excellent knowledge and hands-on experience in managing, administering, troubleshooting and maintenance of VMware vSphere 6.0+
VMware Site Recovery Manager(SRM), VSphere Replication (VR) and VMware Cloud.
Experience with various Storage products EMC, Xtreme IO, NetApp and good understanding in storage technologies like FC, ISCSI .
Upgrade of VSphere environment and patch management.
Windows Server 2003/2008/2012 + R2 (Server physical installation and Build process)
Administration of DNS, DHCP
Good knowledge of Networking, Patching and Monitoring
Experience with high availability and disaster recovery solutions and tools including clustering, load balancing, etc
Ability to write scripts ( Python , Bash ) to automate routine tasks and to improve efficiency

Preferred
Experience in IT infrastructure management in Banking Domain
Self-motivated who takes initiative and works well in a team environment with the ability to meet deadlines.
Outstanding verbal and written communication skills.