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Desktop Support Technician
Ref No.: 18-29220
Location: St Petersburg, Florida
Below is the Job Description for your reference:- 

Title:                                          Desktop Support Technician

Location:                                   St Petersburg, FL

Duration:                                   6+ Months

Job Description:

•    Under general supervision, performs a variety of routine desktop support tasks in conjunction with operating multiple small and/or large local area networks with multiple users.
•    Supports the configuration and deployment of Dell Desktop PCs and Laptops.
•    Responds to user queries, answers questions and resolves hardware and software problems in a multiple platform environment.
•    Diagnoses, identifies, and resolves problems. Utilizes diagnostic software packages and internal technical support personnel.
•    Implements corrective actions within established parameters or refers more complex problems to higher-level desktop support staff personnel for resolution.
•    Ensures corrective actions are implemented and hardware and/or software are functioning properly. Generates appropriate documentation.
•    Associates Degree in Computer Science or Data Processing.
•    Minimum of two (2) to three (3) years of related IT Desktop Support experience in 2007 and 2010.
•    Hands-on experience with laptop configurations and troubleshooting preferred. 
•    Knowledge of MS Windows operating systems, especially Windows 7 and 8.
•    Familiarity with TCP/IP network configuration and troubleshooting, standard desktop software such as MS Office, Adobe Acrobat, IE.
•    Familiarity and comfort with hands-on PC hardware configuration and repair about iPhone/Apple device support.
•    Must have excellent organizational and interpersonal skills, flexibility, and have ability to multi-task under pressure.

Equal Opportunity Employer – minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity.