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Help-Desk Associate/ Technician
Ref No.: 18-29130
Location: Baltimore, Maryland
HELP DESK SUPPORT TECHNICIAN

Required Skills:
Possession of a high school diploma or an appropriate equivalent, plus one year of
experience in an inbound call center environment
Two years installing, configuring, maintaining, and trouble-shooting personal
computers and related equipment, operating systems, and software applications,
preferably in a large, multi-site agency.
Experience with remote troubleshooting preferred
Possession of a valid class C driver's license or an equivalent is required

Desired Skills:
Possession of A+ (Remote Technician) and Network+ certification is preferred
Skill in establishing and maintaining effective working relationships
Skill in effectively prioritizing assignments and tasks
Skill in communicating clearly and effectively
Ability to provide consistent quality customer service
Ability to deescalate customers
Ability to maintain confidential information

Regards
Saurabh
Saurabhk@lancesoft.com
(703-889-6581)