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Epic Technical Support Analyst
Ref No.: 18-28897
Location: Menomonee Falls, Wisconsin
Job Title               :                   Epic Technical Support Analyst
Location               :                   Menomonee Falls, WI
Job Type              :                    Fulltime / Permanent 
 
Job Description:
 
Responsibilities: 
  • Provides daily coordination of tasks in the development, delivery and support of clinical applications systems for all of IT Epic Support Services customers.
  • Supports installed systems in an effective an efficient manner ensuring minimal disruptions, errors or service outages.
  • Assign projects and technical resources based on the prioritization of enterprise projects.
  • Assigns staff to support to the Service Desk for Level 2 support.
  • Looking for an Epic ServiceDesk Supervisor to supervise and direct Epic Systems in the organization.
  • This candidate will take calls from all employees who may have questions about Epic software.
  • On an average 15 calls / day.
  • Candidate will be providing technical support on Epic Ambulatory and InPatient (Majorly) and somewhat on OpTime.
  • If person is not able to resolve the initial query, he / she will use Remedy ticketing system to create new tickets to reassign to other support group.
  • Candidate with Sr. level of experience as Epic Technical support.
  • Should help the team towards Epic GoLive Projects. 
Requirements: 
  • 3 to 5 years of relevant technical administration experience is required.
  • Experience should include a minimum of two years of experience in a senior technical position supporting infrastructure and services and in a customer service role with high customer satisfaction goals.
  • Experience in a hospital or healthcare setting is preferred.
  • A minimum of 3 years of experience in Epic system implementation and / or support is preferred.
  • Effective critical-thinking, problem-solving and communication skills.
  • Understanding of IT application, infrastructure, and security requirements.
  • Ability to manage multiple complex projects / issues effectively.
  • Strong leader that creates an environment of trust, motivation and innovation.
  • Bachelor’s degree in relevant technology field is required or equivalent acquired through combination of education and experience.
  • Epic certification is strongly preferred. 
EEO Employer – Minorities/Females/Disabled/Veterans/Gender Identity/Sexual Orientation
 
 
 
Warm Regards,
Viren Singh
Lancesoft Inc.
Direct: 703-889-6697 |
virens@lancesoft.com