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Analyst 3, HRIS
Ref No.: 18-28830
Location: San Antonio, Texas
Job Description:
Job Title: Analyst 3, HRIS / HR Specialist/ Analyst – Report & Analytics
Location: North American Shared Service Center, 5859 Fairnon Dr. Suite 200, San Antonio, TX 78249
Duration: 6 Months
HR Specialist/ Analyst – Report & Analytics 

Position Summary (Purpose & Fundamental Goals of the Position): 
Anyone who’s experience is as an HR Generalist will not have the skills or experience needed. The role is an Analyst who happens to work with HR data, not an HR Generalist who sometimes looks at data. 

The purpose of this position is to research, analyze, and support reporting of all Human Resources related data. This role is responsible for managing incoming reporting requests and ensuring accurate and timely delivery of HR Reporting and Analytics to create a positive customer experience. Team member will develop, build and streamline standard and ad-hoc report requests including managing scheduled reports and coaching requesters on self-service. The position will be a Subject Matter Expert in our HCM and other Reporting systems. This position supports the broader HR Organization as well as non-HR business initiatives requiring HR data. The position provides expertise and is a point of contact cross functionally. 

Key Responsibilities (Top Tasks & Outcomes for Which This Position Will be Accountable) 

•Serve as the subject matter expert for Reporting and Analytics programs, policies and processes 
•Define, build and test new report requests in Workday 
•Provide internal customers with recommendations from the Report Catalog and coach them on proper process to request and self-serve 
•Identify and recommend methods to update, simplify and enhance processes, procedures and technologies 
•Support the Payroll team with reports from the Payroll System 
•Provide technical support and guidance on core ASC Reporting and Analytics HR processes (respond to and resolve increasingly complex issues) 
•Act in a consultative and project coordinator role to functional teams to define and implement program delivery. Identify process and systems implications of, and solutions to, new or modified programs and policies 
•Primary interface to HR and Non-HR functional departments to appropriately escalate inquiries/concerns 
•Lead or participate in continuous improvement initiatives to ensure services are effectively delivered 
•Use online case management tool to manage incoming requests and provide timely closure of cases ensuring quality customer service 
•Provide on the job training to members of other Associate Service Center teams 
•Develop and publish Regional and Global metrics summarizing volume and performance against targets 
•Provide input into appropriate metrics and reports around compliance, performance, and data analytics 
•Provide data for internal and external audit 

•Bachelor’s Degree required with a professional HR/Business Administration qualification or Diploma preferred 
•Minimum of two 2 years experience Reporting and Analytics required 

Knowledge, Skills & Abilities 

•Intermediate to Advanced level of Microsoft Excel knowledge and experience required 
•Workday experience is strongly desirable 
•SAP experience is strongly desirable 
•Microsoft Office experience including Sharepoint required 
•Case Management system experience preferred 
•Ability to pay close attention to details and use time effectively 
•Strong problem solving and analytical skills. Ability to receive requests and create solutions 
•Excellent oral and written communication skills 
•Proficient in Reporting and Analytics end to end HR processes 

Applicable Operational Languages 

•English with at least one other language preferred