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Desktop support technician
Ref No.: 18-28711
Location: SALT LAKE CITY, Utah
MUST HAVE ON EACH RESUME:
  • Laptop and Desktop BREAK/FIX
  • A+ Certified
  • Hardware experience
  • Field experience
Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.
This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.

What to expect:
  • Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
  • Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
  • Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
  • Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
  • While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.

What skills do I need to be a successful FST?
  • Patience, empathy, confidence, and customer service skills.
  • Strong IT background with a focus Hardware support of Dell products
  • Excellent communication (verbal and written), time management, and developmental skills.
  • Skilled at defusing high-stress situations and facilitating resolution to technical problems.
  • Ability to multi-task in a fast paced environment.
  • Professional appearance and attitude when interacting with our clients’ in-person
  • What are the qualifications I need to have?
  • 3+ years of relevant experience
  • Excellent troubleshooting skills with related hardware components