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Business System Analyst
Ref No.: 18-28705
Location: Santa Clara, California

The Web and Digital Applications Analyst is primarily responsible for providing subject matter expertise to support, manage, and enhance the City's Web and Digital properties – City Websites, Intranet (Sharepoint), O365, Social Media and other related applications.

o Provide continual Enhancements to existing and new technologies
  • Support business objectives and ensure alignment with existing and new solutions
    • Partner with Business stakeholders to define business and systems requirements for new technology deployments
    • Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing
    • Perform direct research on potential technology solutions in support of software procurement efforts
    • Respond to Customer Service Requests/Minor Enhancements as required
  • Partner with Project Management Office (PMO) Team and Business Relationship Manager (BRM) to serve as technical lead over business-critical projects
  • Act as liaison between the Customer and Third-Party Vendors to support and enhance COTS and SaaS (Cloud)-Based systems
  • Coordinate with other IT Service Towers to ensure application technical requirements are met

o Provide Operational support for existing solutions
  • Receive Incidents relating to system issues and outages
    • Troubleshoot, interpret logs, document steps to reproduce software bugs, process problems or other issues which create application errors
    • Produce timely Incident reports documenting system downtime
    • Support identification of Root Cause Analysis
  • Monitor systems for issues such as quality, accessibility and work with departments to resolve
  • Develop and maintain technical and operational procedure and work instruction documentation
  • Provide On-Call support as needed

o Work under the direction of the IT Business Application Services Manager for:
  • Resource Allocation and Prioritization
  • Regular updates through status updates, staff meetings, and face to face interaction
  • Benchmarking, analyzing, and making recommendations with supporting data for the improvement and growth of the environment
  • Ensuring application documentation and portfolio are comprehensive and kept up to date
· Following Change Control Procedures
  • Staying current with the latest technologies

o Associates degree or higher in CS, CIS, MIS
o IIS version 6 and higher
o Minimum of 3 Years supporting web-based IT systems running on Microsoft Windows Server and SQL
o Excellent customer service and communications skills along with ability to maintain productive team collaboration
o Ability to troubleshoot, interpret logs, document steps to reproduce software bugs, process problems or other issues which create application errors

o SharePoint Administrative and Governance experience highly preferred
o IIS and knowledge of SSL
o ITIL framework and SDLC methodologies
o Understanding relational database concepts desired