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Network Engineer I
Ref No.: 18-28297
Location: Boston, Massachusetts
Assists in assessing network requirements for designing and developing hardware. software and telecommunications solutions to provide required network infrastructure and services. With direction, plans, designs, develops. debugs and implements network hardware, software and systems sotutions across multiple platforms and architectures to support t organization's IT requirements. Reviews installation of hardware and implementation of layered software solutions nd products to ensure that they meet the company or customer/client requirements.

The Role
In general, the Data Center Operators act as a Network Operations Center (NOC) for the MBTA including:
  • Monitoring and maintaining all MBTA computer, network, and environmental systems
  • Act as Tier One support for MBTA computer and network systems on a 24 X 7 basis resolving problems or alerting the appropriate individuals who need to respond to any issue
  • Understand the business users, supporting Operations and the Operational Control Systems (OCC), and providing information to employees upon request
  • This position witl require the individual to work nights and weekends
Specific Duties
In specific, the MBTA Data Center Operators will perform the following duties:
  • Monitor all MBTA network and computer systems, and initiate problem resolution when necessary utilizing system tools such as: o Solar Winds o NextThink
  • Perform Help Desk corrective procedures including: o Password resets o Unlock user accounts o Disable user accounts o Create Service Now tickets o Contact on call personnel when necessary
  • Provide employees with information and problem resolution without delay in a polite and professional manner
  • Document all the requests and follow organization rules and procedures before providing information Perform all tape library maintenance functions including daily implementation of offsite storage procedures
  • Prepare backups for systems to ensure no data loss in the event of an outage
  • Maintain a safe and secure room, monitoring any unauthorized entry
Operate/ monitor computer consoles and devices for all systems located in the Data Center, including: o Operating peripheral equipment to process work o Starting up systems and jobs o Making necessary adjustments to daily production job schedule via TIVOLI job scheduler o Entering required responses to system prompts and programs
Skills and Attributes
  • Outstanding technical knowledge about computer and network operations and systems security
  • Outstanding organization, management, and customer service skills
  • Ability to be proactive in identifying and resolving potential issues/problems
  • Sound knowledge about rules and regulation of the organization for releasing data
  • Ability to work quickly and provide information without delay
A keen eye for detail and good observation skills in order to provide accurate data and spot mistakes