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Workforce Management Scheduling Coordinator
Ref No.: 18-28279
Location: Hoffman Estates, Illinois
Title: Workforce Management Scheduling Coordinator
Location: Hoffman Estates, IL, 60169
 
Job Description:
Duties:
  • Workforce Management Scheduling Coordinator is responsible for scheduling essential Implementation resources for contracted Company’s Global customers.
  • The Workforce Management Scheduling Coordinator partners and supports multiple business groups & product workflows within the organization.
  • Schedulers are held accountable to strategize the sourcing of Business Solution Consultants, Virtual Implementation Consultants, Forms Fulfillment, Field Service resources and Network Managers to properly align with project dates and request types.
 
Role execution:
  • Analyze and forecast resource capacity.
  • Strategize and plan resources across multiple workflows.
  • Execute problem solving and decision-making techniques to optimize capacity and execute assignments types for Rush installs as well as standard projects.
  • Ability to analyze start dates based on project needs to ensure accuracy, meet date expectations and sustain workload balance.
  • Adaptable to continuous changes and process improvements.
  • Comfortable working in a fast paced, quick turn queue environment.
 
Skills:
Essential Duties and Responsibilities:
  • Execution, planning, scheduling control
  • Risk management
  • Strategic sourcing
  • Capacity management
  • Resource planning and organizing
  • Customer focus (internal and external)
  • Accountability and responsibility
  • Problem solving and decision making
  • Teamwork and collaboration
  • Continuous learning
  • 1-2 years of experience preferred 
Education:
  • High School Diploma Required, bachelor’s degree Preferred
For more information, please reach out: 
Dinesh Namdev
Email: DineshN@Lancesoft.Com
Direct: (703) 889-6878