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The Information Technology – Program Manager positions - within IT, these positions support the Authority's Information Technology programs by managing or supervising programs such as Canals, NYEM, SAP LEM, NYSO , ISOC. In addition within the programs they will be managing project plans, budgets, cost, and stakeholder management under the program. Program decisions are guided by policies, procedures, business plans, functional strategies and priorities with oversight from Sr. Director of Business Transformation. These roles help to ensure the realization of the Authority's strategic initiatives and digital transformation. These positions are under various IT leaderships and the guidance of Program Management Office (PMO), IT Strategy and Governance, and adhere to all IT operations, development, and change management procedures.
Program managers oversee programs such as Canals, NYEM, SAP LEM, NYSO ,ISOC. Scheduling, budgeting, actual costing, and technical performance of organizational programs. They may define or aid with proposal development, contract negotiation, and contract compliance. Proposal preparation may include assisting with plans, specifications, and financial terms of the contract. They may assist with business development initiatives.
Program managers ensure master plans and schedules are followed, engaging enterprise architecture and technical solution subject-matter experts for developing solutions to program challenges, and directing others for successful completion of projects on time and within budget, with the aid of quality assurance, risk mitigation, vendor management, and change management.
Program manager responsibilities include governance, alignment, quality assurance, management, integration, optimization, tracking, finance management, infrastructure, planning, and improvement.
Program managers routinely provide supervision of a project or set of projects to achieve NYPA's strategic vision. Program managers work as the head of a program office leading a team or cross functional teams, and perform liaison activities with upper management and stakeholders.
Program managers are responsible for governance, working within the overarching structure, processes, and procedures to accomplish objectives, which include metrics of success and associated deliverables. Alignment entails understanding a top-down vision, with goals and objectives from the business strategy flowing through to successful completion of projects for program objectives. Quality assurance includes checks and balances for compliance with standards and vision alignment. Management involves regular reviews for accountability and successful management of project, stakeholders and suppliers.
Integration of components for best fit leading to program success. Optimization of performance across program platforms to achieve the best functional and technical value. Cost tracking requires tracing all program component costs to ensure they fit within the overall program administration costs.
Responsible for significant, enterprise-wide program, typically with large budgets and sizeable program staff, focused on meeting program commitments, including communications with sponsors, stakeholders etc.; would not necessarily have strategic or operational responsibilities directly. Spends majority of time on program management responsibilities. Lead the digital transformation via supervising multi project design, testing, planning, change management, and coordinate the implementation of complex projects for systems that typically affect many business units.
Supervision Exercised: Provide mentoring, coaching and direction setting to team members and project managers. Ensure project team, staff and manager training and development.
Change Management: Drive organizational change taking full account of obstacles, opposition, and differing stakeholder priorities. Acts as a champion for business process changes; act behind the scenes to craft solutions for business problems related or tangential to the project.
Lead the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the department.
Continuously improve project management toolkits and methodologies. Provide expertise and consulting to project managers in the process of project management and in the softer skills of team dynamics, team building and group motivation.
Knowledge, Skills and Abilities
Teamwork. Work collaboratively with program team, project teams, various IT teams, and related business unit staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between project team and its stakeholders are precise and on the same page. Prepare correspondence, presentations and/or reports as required. Follow-up on correspondence and outstanding requests for resolution.
Organization. Coordinate for Program Team, Client and/or Vendor meetings. Assists Program Team with document distribution, scanning, copying, etc. Assemble training and testing materials or operating manuals as necessary. Ensure adherence to company policies and procedures and Industry Regulations.
Ownership. Function as a Program Manager and/or business functional lead on departmental and/or organization wide projects. Contribute expertise in his/her assigned area, execute deliverables and ensure that the project team completes project deliverables as outlined based on the project scope and business requirements.
Integrity. Promote and maintain a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
Expertise. Keep abreast of industry developments including, but not limited to changes in regulations and technology.
Leadership. Demonstrated aptitude for effective leadership of staff. Strong decision-making and time management skills with the ability to manage multiple projects/duties. Results driven, service oriented, self-motivated and able to work independently. Trustworthy with the ability to maintain highest level of integrity and trust.
Communication Effectiveness. Demonstrate superior inter-personal skills, conflict resolution, and negotiating skills. Ensure open communication across project teams. Handle broad-based, often complex, communication for internal and/or external audiences. Create a forum and format for ongoing open communication within functional area or among departments. Defuse emotionally charged situations and use them to constructively build greater shared commitment to end goals.
Critical Thinking & Problem-Solving. Recognize problems or situations that are new or without clear precedent. Evaluate alternatives and finds solutions using a systematic, multi-step approach. Work cross-functionally to solve problems and implement changes. Analyze decisions and actions for their support of the larger area's strategic direction. Work with senior management to resolve more complex problems.
Education, Experience and Certifications
Bachelor's Degree in a technical or business discipline. An advanced degree is preferred
Project Management Certification is preferred.
Minimum 10 years of increasingly responsible experience, including experience successfully managing various programs or projectsMinimum 8 years as Program or Project Manager; have had responsibility for numerous successful projects (delivered on time, within budget, meeting client requirements, with high team satisfaction), including some complex projects, and projects involving a number of project staff and clients.
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