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Desktop Support Technician
Ref No.: 18-27970
Location: San Francisco, California
Day to Day Work
Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
Takes responsibility for potential or desired follow-up services or problem escalation.
The General Duties:
General Duties
• Apple/MAC Deskside support required. 
• General hardware break/fix of laptops, desktops, some server work
• Troubleshooting and repair of hardware and software issues to maintain business continuity
• Diagnose, troubleshoot and repair printers (Client, Lexmark), phones, peripheral equipment and other devices like Blackberries or handhelds
• New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
• Optimizing hardware/software/networking products and configurations as scripted ensuring customer satisfaction.
Role Requirements:
• High School diploma or GED required
• ACMT (Apple) Certification a plus
• 3 or more years of experience in a hands-on desk side support role required
• Advanced knowledge of Windows operating systems, Microsoft Office software required
• Experience supporting Apple / Mac / iOS products required. Apple certification strongly desired.
• Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues.
• A+, Client certifications a plus